Frequently Asked Questions

Everything you need to know about your Ettinger experience.

What is the standard shipping time for orders?

Standard shipping typically takes 3-5 business days for domestic orders and 7-14 business days for international destinations.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that sale items are final sale.

How do I care for my Ettinger leather goods?

To maintain the quality of your leather, avoid prolonged exposure to direct sunlight and moisture. Clean with a soft, dry cloth and use a specialist leather conditioner every six months.

Can I track my order once it has been shipped?

Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

Are your products ethically sourced?

Sustainability is at our core. We work exclusively with certified suppliers who adhere to fair labor practices and utilize eco-friendly tanning processes.